Refund Policy

Thanks for shopping at Twisted Sista. If you are not entirely satisfied with your purchase, we're here to help.

Returns & Exchanges: We do not accept any returns or exchanges, but you may cancel an order before it ships from our facility.

Sale Items: Unfortunately, sale items are non-refundable.

Damaged or Defective Products: Damaged or defective products may be returned to Twisted Sista after contacting customersupport@urbantherapyus.com. If approved, you will receive a damage product return authorization form. Please submit photo images of the damaged or defective product.

Shipping: You will be responsible for paying for your own shipping costs for returning your damaged item. Shipping costs are non-refundable.

How To Return Your Item: To return an item to us, please mail it to the following address with the authorization form: Urban Therapy LLC 261 Madison Avenue, 9th Floor New York, NY 10016

Contact Us: If you have any further questions on how to return your item to us, contact us at customersupport@urbantherapyus.com.